Privacy Policy

Introduction

This Privacy Policy describes how SmartClass ("we," "our," or "us") collects, uses, and shares information about you when you use our website, mobile applications, and other online products and services (collectively, the "Services").

We respect your privacy and are committed to protecting it through our compliance with this policy. By accessing or using our Services, you agree to this Privacy Policy.

Information We Collect

We collect several types of information from and about users of our Services, including:

Information You Provide to Us

• Account Information: When you register for an account, we collect your name, email address, password, role (teacher/administrator), and school affiliation.
• Profile Information: Information you provide in your user profile, such as a profile photo, biography, or educational background.
• Student Information: If you are a teacher, information about your students, including names, ID numbers, and class assignments.
• Assignment Data: Information about assignments, including questions, student submissions, grades, and feedback.
• Communications: Information you provide when you contact us for customer support or participate in surveys or feedback sessions.

Information We Collect Automatically

When you use our Services, we may automatically collect certain information, including:

• Usage Information: Information about your interactions with our Services, such as the features you use, the time and duration of your visits, and the pages you view.
• Device Information: Information about the device you use to access our Services, including device type, operating system, browser type, and IP address.
• Cookies and Similar Technologies: We use cookies and similar tracking technologies to collect information about your browsing activities and to personalize your experience.

How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our Services
• Process and complete transactions
• Send you technical notices, updates, security alerts, and support messages
• Respond to your comments, questions, and requests
• Develop new products and services
• Personalize your experience on our Services
• Monitor and analyze trends, usage, and activities in connection with our Services
• Detect, investigate, and prevent fraudulent transactions and other illegal activities
• Protect the rights and property of SmartClass and others

How We Share Your Information

We may share your information in the following circumstances:

With Schools and Educational Institutions

If you are a teacher or administrator using SmartClass through your school or educational institution, we may share your information and student data with authorized representatives of your institution in accordance with applicable laws.

With Service Providers

We may share your information with third-party vendors, consultants, and other service providers who need access to your information to perform services on our behalf, such as hosting, data analysis, payment processing, and customer service.

For Legal Reasons

We may disclose your information if we believe it is necessary to:

• Comply with applicable laws, regulations, legal processes, or governmental requests
• Protect our rights, privacy, safety, or property, and that of our users and others
• Detect, prevent, or address fraud, security, or technical issues

With Your Consent

We may share your information with third parties when you give us your consent to do so.

Data Security

We take reasonable measures to help protect information about you from loss, theft, misuse, and unauthorized access, disclosure, alteration, and destruction. These measures include:

• Encryption of sensitive data in transit and at rest
• Regular security assessments and penetration testing
• Access controls and authentication mechanisms
• Monitoring of our systems for potential vulnerabilities

However, no security system is impenetrable, and we cannot guarantee the security of our systems or your information.

Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including:

• Access: You can request access to the personal information we hold about you.
• Correction: You can request that we correct inaccurate or incomplete information about you.
• Deletion: You can request that we delete your personal information in certain circumstances.
• Restriction: You can request that we restrict the processing of your information in certain circumstances.
• Portability: You can request a copy of your personal information in a structured, commonly used, machine-readable format.
• Objection: You can object to our processing of your personal information in certain circumstances.

To exercise these rights, please contact us at privacy@smartclass.africa.

Children's Privacy

Our Services are designed for teachers and educational institutions and are not intended for direct use by children under 18. We do not knowingly collect personal information from children under 18 without appropriate parental consent and educational institution involvement.

If you are a parent or guardian and believe we have collected information from your child without appropriate consent, please contact us at privacy@smartclass.africa.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time in response to changing legal, technical, or business developments. When we update our Privacy Policy, we will take appropriate measures to inform you, consistent with the significance of the changes we make.

We will obtain your consent to any material Privacy Policy changes if and where this is required by applicable data protection laws.

Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at:

SmartClass
Kigali, Rwanda
Email: privacy@smartclass.africa